Damaged OrderUpdated 10 months ago

Damage During Shipping

We offer package protection through LABL Protect to cover damage that may happen to your package during transit.

We are not responsible for what happens to shipments once they leave our facility. The shipments become the responsibility of the carrier and the customer. 

If shipping insurance is opted out of, the customer agrees that Sunwarrior is not responsible and will not send a free replacement.

To read more about our LABL Protect coverage, check out this help center article or visit our FAQ page.

Internal Damage

If a product arrives compromised and it was not incurred during shipping, please take a picture of the damage and contact our support team as soon as possible.